Hank Kolb Case Study Essay

Quality, or lack of, is the result of many decisions make by many batch over a long period of time. The Hank Kolb skid quality problems two point to one fundamental problem, management. in that respect are four special cause variations in a quality motion man, cable car, materials and method. The Hank Kolb case has issues in each of these four fields and this case summary pass on examine the issues deep down the four cause variations and show how they all(prenominal) point to management as the main perpetrator of little quality.Recommendations, both short and long term approaches, will be outlined to avail management create a quality product and work environs in each of the four fields. The man root cause of pitiable quality is seen in the lack of training and poor attitudes of workers. Training is not a prerequisite to individuals moving into new positions. This creates under-qualified people in hot labor roles. The attitude of the workers considers quality as a top ic that burdens and impedes people from doing their jobs.Issues with the machine aspect are an improper maintenance process and the machine used for something it is not designed to do. With no scheduled preventative maintenance, bad downtime was running at 15% of actual running time and repairs had been made twice a month for the last six months. Keeping the machinery in top-running condition has not been a priority and its instals take on been felt down the line with over-pressurized cans. The plastic nozzle heads were often found with burrs on the inside rim.This forced the follow to increase the application pressure at the filling head to solve this problem. Quality is being affected within the materials variable. Finally, there are numerous problems identified within the methods cause variation. There is lack of policy and procedure. Examples of this are completing inspections after the fact and not having any feed-back loops. Not having equipment maintenance records is ano ther example of the lack of methods that have added to the overall lack of quality.These four special cause variations can be visualized in a fishbone diagram (appendix 1) to show the cause/ effect relations of quality problems. Each special cause variation points to poor management as the fundamental problem in this case. This is exacerbated as the company puts market share and schedule above quality and safety. To create a solution to the quality problem, Hank will need to first deal with managerial support and attitude. Hank should create a company-wide quality policy that is actively okay by senior management.Then, a training program should be initiated for all skilled labor and supervisory positions. Next, start collecting data on how and why the machinery is breaking down. Soon after, Hank should do a cost wellbeing analysis to see if upgrading the machinery will boost production of the Greasex product. Hank needs to be aggressive with the nozzle supplier to demand greater q uality. Finally, all policies and procedures will need to be created and implemented with quality at the forefront of all concept.