Resort Operations and Management

RESORT carrying outs AND MANAGEMENTSurname, Name, M. I. Student Number Lecture nary(prenominal) 1 A vivify is a planned spend employment that is designed to attract, be pass on and mate its nodes so they brook become repeat visitors and/or good conquer ambassadors.To get through these objectives require a management strategy that target operate a variety of photographic plates and with a selection of target markets, but its constant essential be the creation of a valued experience Gee (1996) considers compensates disagree from early(a) sorts of tourism destination in that they Cater primarily to vacation and pleasure markets The average length of stay is longer, so hotel way of lifes direct to be larger and better equipped Because nearly employs atomic numeral 18 disjunct they essential be self contained The frolical bias of piddleing holes wins them highly oceansonal Resort management moldiness be visible management, that is eitherone moldiness be inf apply with the idea of total hospitality, warm relationships, and unstinting round the quantify military service to invitees Mill (2001) consider furbish ups turn in a combination of elements that make them distinctive.These argon The recreation attr performs that draw knobs to the employ Activities to employ the knobs during their stay inside these description of resorts and their management chair ins accredited commonalities washbasin be identified. Resorts atomic number 18 distinctive in that they Are established as tourism channeles convince visitors into client Attempt to oppose their guests on situation Attract guest and hold them with superior whole tone facilities Cos stack guests with superior service care consideration in a resort 1. Capture through differentiation 2. Attempt to be self contained 3. Deliver fabulous facilities and super service 4. Determine the suspend target market exfoliations 5. Range of resort cognitive cognitive process scales a. Micro-scale of a whiz easiness, a resort hotel needs to encompass internal activities that leaveing hold the guest whole day and in combination with quality rooms, gastronomic opportunities and entertainment provide no reason to leave the foundation . . Meso- scale of an integrated resort complex, where several hotels and ancillary suffices support the prime function and differentiator of the resort component p impostures should work together to hold and meet the guests inside the complex. c. Macro-scale of a resort destination, much(prenominal) as Las Vegas twain the above considerations argon in play, but within the broader context of a multi-purpose lodge with multiple planning and victimization goals. 6. Varying levels of control uninflected framework for resort management with a seniors market example comment and Explanation (external and internal Prediction ( risk management) definition challenges Attract competitive market Health and we llness Differentiate Light knead and recreation Branding Second or retirement homes Hold Attractive picture Independent to dependency Critical Mass of activities Flexible mouthy substantiative staff Security Satisfy Skilled staff Caring service Service profit chain Rest home component entertain creation Hospital links LAWS REGULATING RESORTSA resort is every put up with pleasant environment and atmosphere conducive to comfort, healthful relaxation and rest, crack food, sleeping adaptation and recreational facilities to the public for a fee or remuneration. Resorts whitethornbe categorized into (Chapter III, levelification of and Standard Requirements for Resorts, Section 7) i) Beach resorts situated along the seashore ii) Inland resorts set within the town square-toed or city iii) Island resorts find in natural or artificial island with the internal weewees of the Filipino archipelago iv) Lakeside or riverside resorts- located along or near the bank of a lake or river v) galvanic pile resorts- located at or a mountain or cumulus vi) Theme parksResorts are classified into (Chapter III, Classification of and Standard Requirements for Resorts, Section 8) a. Class AAA b. Class AA c. Class A Classification of resorts is based on a. Location and environment b. Parking facilities and room al imprintance c. Sports and recreational facilities d. multitude and convention facilities e. Employee facilities f. Food and beverage outlets g. Lounge and reception centre and furnishing Forms of melodic phrase Organization Business entities fetterd in the operation of tourist accommodation establishments may be organized as a single proprietorship, a partnership or a corporation, These are legal requirements for the organization and licensing of these businesses.Governmental Regulations several(prenominal) brass agencies take part in the process of organizing and licensing business entities which believe to engage in the operation of tou rist accommodation establishments. Securities and Exchange armorial bearing Businesses intending to be organized as a partnership or a corporation must register their articles of partnership/incorporation and by-laws with the Securities and Exchange foreign mission (SEC). For entities intending to engage in the business of operating tourist accommodation establishments, prior(prenominal) clearance from the mayor of the place where the principal office is located must be submitted together with the incorporation historys.The SEC has a periodic reportorial requirements, such as the 1. Submission of general randomness sheets 2. Financial statements Which must be complied with by corporations and partnerships engaged in the business of operating tourist accommodation establishments. Department of address and Industry Business establishments using business label other than their SEC-registered name must be register said business names with the authority of Domestic Trade at a lo wer place the Department of Trade and Industry (DTI) before using said business names in contacts, advertisements and other purposes and before engaging in any business transaction. Bureau of Internal RevenueBusiness entities engaged in the operation of tourist accommodation establishments must register with the Bureau of Internal Revenue and keep books of account wherein all transactions and results of operations are shown and from which all taxes due the administration may readily and accurately be as trueed and determined any conviction of the year. Social Security system of rules Business entities engaged in the operation of tourist accommodation establishments must report all their employees who are non over 60 years of age to the SSS for compulsory reportage and pay the employers donation for each employee. They must excessively collect their employees contribution and remit the same to the SSS. Department of tourism DOT merely undertakes accreditation of tourism busines s and only on a voluntary basis. on that point is a pending bill in Congress to make accreditation with the DOT a mandatory requirement prior to the outlet of a mayors permit or business license by LGUs.Accreditation is a affirmation by the department as having complied with its minimum standards in the operation of the establishment concerned which fleet ensure the asylum, comfort and convenience of the tourist. Bureau of immigration and Deportation If business entities employ extraterrestrial soulfulnessnel, valid working visa must be secured from the Bureau of Immigration and Deportation Department of ride and Employment In addition to a valid working visa, any alien seeking admission to the Philippines for employment purposes and business entities desiring to engage an alien for employment must obtain employment permit from the Department of push and Employment. Department of Environment and Natural ResourcesBusiness entities desiring to operate tourist accommodation establishments go out have to undergo environmental continue assessment and obtain as environmental compliance certificate from DENR before they can commence operations and any kind of construction. Operation and Management of Resorts Due to complexity of facilities getable in resorts, unlike in hotels and other types of accommodation establishments, the standard of operation and management of resort is relatively more stringent. Resorts are required to take in sanitation measures in accordance with the standards prescribed under PD no. 856, also known as the Code on Sanitation of the Philippines.All resorts have to provide the services of a sufficient number of well-trained life watering holenguards duly authentic by either the Philippine National Red Cross, the piddle life Saving Association of the Philippines or any recognized organization readiness or promoting safety objectives. They must also provide adequate aegis whenever there are guest . Medical services, fire fi ghting facilities and signboards will have to be provided by all resorts. There must be placed on a brink or lakeside resort an adequate number of buoys, which must be spread within the orbital cavity by the resort owner or keeper incompliance with existing government regulations and/or topical anaesthetic ordinance on the placing of such buoys.Prohibited Acts Keepers, manager or operators of hotels, resorts, tourist, inns, motels, apartels and pension houses are required to exert effort non to allow any form of gambling, drunkenness or disorderly conduct of any kind by anyone in said establishments and their immediate premises. They must also exert all practical efforts not to permit any person whom they know or have reason to believe to be either a prostitute a paedophiles or of questionable character to occupy a room or to enter the premises environmental Laws affect Tourism Tourism purposes are required to comply with the Philippine environmental Impact Statement (EIS) S ystem.The EIS System was established by virtue of presidential Decree No. 1586 issued by former President Ferdinand E. Marcos in 1978. The EIS System requires all government agencies, government owned or controlled corporations and private companies to coif an Environmental Impact prisement (EIA) for any lying-in or exercise that affects the quality of the environment. An EIA is a process that involves evaluating and predicting the likely impacts of the project (including cumulative impacts) on the environment and implys designing appropriate preventive, mitigating and enhancement measures to protect the environment and the community wel far-offe.An entity that complies with the EIS System is issued as Environmental Compliance Certificate (error correction code), which is a document certifying that, based on the representations of the project counselor, the proposed project or undertaking will not cause of import banish environmental impacts and that the project counsellor has complied with all the requirements of the EIS System. To strengthen the implementation of the EIS System, Administrative Order (AO) No. 42 was issued by the portion of the President of the Philippines in 2002. It provided for the streamlining of the ECC application process and approval procedures. Pursuant to AO No. 42, the Department of Environment and Natural Resources (DENR) proclaim DENR AO No. 2003-30, also known as the Implementing Rules and Regulations for the Philippine EIS System (IRR), in 2003. Under the IRR, in general, only projects that pose dominance significant impact to the environment shall be required to secure ECCs.In determining the scope of the EIS System, twain factors are considered Category Description Example Category A environmentally interprets that have significant Golf courses Critical Projects (ECPs) potential to cause negative environmental impacts Category B Projects that are not categorized as Hotels and resorts that environmentally Critical ECPs , but which may cause negative are located in ECAs Areas (ECAs) environmental impacts because they are located in Environmentally Critical Areas (ECAs) Category C Projects intended to directly enhance other(a) tourism projects environmental quality or address not located in ECAs, but existing environmental problems not would likely have falling under Category A or B impacts on the environment Category D Projects unlikely to cause adverse flyspeck tourist shops or environmental impacts handicraft stores i. The nature of the project and its potential to cause significant negative environmental impacts ii. The sensitivity or photo of environmental resources in the project area Specifically, the criteria use for determining projects to be covered by the EIS System are as follows a. Characteristics of the project or undertaking- i. Size of the project ii. Cumulative nature of impacts vis-a-vis other project iii. Use of natural resources iv. Generation of wastes and environmental- connect nuisance v. Environmental-related hazards and risk accidents b. Location of the Project i.Vulnerability of the project area to disturbances due to its ecological importance, endangered or protected status ii. Conformity of the proposed project to existing land use, based on approved zoning or on national laws and regulations iii. Relative abundance, quality and regenerative capacity of natural resources in the area, including the impact absorptive capacity of the environment. c. record of potential impact i. Geographic extent of the impact and the size of change population ii. Magnitude and complexity of the impact iii. Likelihood, duration, frequency and reversibility of the impact The categories of projects under the EIS System are as follows Small Scale Tourism ProjectsUnder the 1996 Philippine EIS System Guide, tourism projects are classified into small-scale and large scale projects. Small-scale tourism are considered projects in ECAs. A n ECA is an area considered projects as environmentally sensitive such that significant environmental impacts are expected if certain types of proposed projects or class s are located, developed or implemented it. Under the EIS system, proponents of small-scale projects must prepare a project description (pd) The pd reviewed and evaluated by different entities . The pursuance entities take part in the process. 1. Project proponent- prepares the pd or EIS documents, complies additional information, prepares and submits period compliance reports 2.DENR regional Executive Director- issues certificate of exemption, issues or denies ECC, issues closure, foramen, cessation order or natter fines and other penalties. 3. DENR regional Technical Director- Environmental Management Protected Areas serve (EMPAS) determines need foe and facilitates public consultation. 4. DENR Regional Office EIA Division ( Ad hoc) evaluates pd or EIS document, chairs regional EIA Review Committee, inspects proposed sites, investigates ECC-related complaints, initiates public audience, conducts and reports on compliance supervise 5. Regional EIS Review Committee- provides technical review of pd document, advises DENR regional offices on ECC issuance 6. EMB EIA Group- supports DENR regional offices 7.Provincial Environment and Natural Resources Office (PENRO)- coordinates local government units (LGUs) and other local parties, conducts public awareness, assists in on-the-spot(prenominal) revue and monitoring 8. LGUs- move into in multi-sectoral monitoring team 9. NGOs and public- recruit in multi-sectoral monitoring team. After review and evaluation of the pd and other pertinent documents, the RTD- EMPAS in coordination with the DENR Regional Office EIA Division, makes any of the following decisions. 1. Recommends the issuance of an ECC with conditions 2. Recommends that the proponent prepare a full EIS for the proposed project 3. Recommends the defending team of the ECC Large Sca le Tourism ProjectsUnder the 1998 Philippine EIS System Guide, large-scale tourism projects, like resort and hotels are considered ECPs. As such, it is required that an EIS be prepared. The EMD takes the lead in reviewing and processing EIS. The following entities participate in the process of review and evaluation of EIS 1. Project proponent- prepares the pd or EIS documents, complies additional information, publishes cross off of and makes presentation in public hearing, prepares and submits period in compliance reports, establishes Environmental Guarantee Fund 2. DENR Secretary- issues/ denies ECC, issues cessation order 3. EMB Director- calls for a public hearing, appoints hearing officer, endorses the ECC or letter of denial to the DENR Secretary 4.EMB EIA Group- evaluates documents, serve as secretariat to EIA Review Committees, asks for additional information, initiates public hearing, solicits input from relevant government agencies, recommends issuance or denial of ECC an d whatsoever terms conducts compliance monitoring activities . 5. EMB EIA Review Committee- provides technical review EIS documents, advises EMB in need for public hearing and ECC issuance 6. DENR Regional Office- inspects proposed site, investigates EIS-related complaints, conducts and reports on compliance monitoring 7. PENRO- coordinates local government units (LGUs) and other local parties, conducts public awareness, assists in on-site inspection and monitoring 8. LGUs- participate in multi-sectoral monitoring team 9.NGOs, affected communities and public- participate in public hearing and in multi-sectoral monitoring team. Violation of ECC Conditions An ECC is a document issued by the DENR Secretary or the Regional Executive Director certifying that , based on the representation of the proponent and the preparers, the proposed project or undertaking will not cause a significant negative environmental impact that the proponent has complied with all the requirements of the EIS sy stem and the proponent is committed to implement its approved environmental management plan in the Environmental Impact Assessment or mitigation measures in the initial Environmental Examination. Once a project is issued an ECC, certain conditions go with it.These conditions will have to be strictly followed otherwise, non compliance with the conditions will result suspension or cancellation of the ECC and/or fine not exceeding (50,000) pesos for every violation thereof, at discretion of the EMB. Lecture No. 2 Objectives 1. apologise the guest action and schedule model and its significance to successful resort operation. 2. Explain how knowledge of cultural differences and individual needs can be used by resort managers to design guest activities 3. Identify how chunk or bodily process analysis can help meet the objectives of a guest natural process program 4. Describe the steps required to in effect plan a guest activity program 5.Identify the approaches and measuring instrum ents used in evaluating the effectiveness of guest activity programs 6. Resorts Management and Operations, Mill, Robert Christie 2008 References Resorts Management and Operations, Mill, Robert Christie 2008 Tourism Law Philippine Setting 2nd edition , Javier, Nancy Joan 2008 Good programming does not just happen it is carefully planned for, thought about, and acquire Farrel and Lundegren When guest are at a resort or on board ship for several days or weeks, they expect the facility to cater to their need for something to do. At resorts, this need is met by guest activity programs. What guest actually do is called recreation.Recreation is an activity that take place during ones unacquainted(p) time, is esteemable, freely chosen, and benefits the individual emotionally, socially, physically, cognitively and spiritually. The activity should be fun, it is something the guest chooses to do, and the guest will not fully enjoy the activity and their stay will be little enjoyable than i t could be. Benefits of Guest activeness Programs The impact of a recreational or guest activity can extend far beyond the immediate benefits. Consider a couple hiking along a trail. They may experience one or more of the following benefits aroma good about getting exercise Enjoyment of the sights and sounds of nature moral relaxation Learning something about the natural environment Feeling immediate to their partner To be satisfying, an activity must include 1. Freedom- guest must be free to select the activities in which they want to participate 2. comprehend competence- guests must be able to match their skill level to the activity such that they flavor they can successfully participate. 3. Intrinsic motivation-truly satisfying activities are those that are chosen to satisfy an inner drive sooner than to satisfy or impress others. 4. Locus of control- guest need to have some degree of control over the experience, be it in the selection of teammates or when or where the activity 5.Positive effect- the result of a satisfying activity is that guests enjoy the experience after participating in it. Recreation programs are goal-directed interventions which are deliberately designed and constructed in order to plead certain behavioural outcomes. Guest activity programming involves five steps 1. Assess needs of guest 2. Define objective for the activities that will meet guest needs. 3. Perform cluster or activity analysis designed to meet the objectives 4. Administer the activity 5. Evaluate the experience with respect to its success in meeting guest needs Evaluation of the activity major power lead to reassessment of any of the earlier steps. emergence and operation of any program occurs within the context of, and is influenced by external factors Historical influences- the tradition and philosophy of the resort Environmental influences- time of the year, weather, etc Cultural influences- ethnicity, age and religion of the guests Social influences - fads, trends, intelligence information organisational influences- values and mission of the company Finally, guests, staff, equipment, and facilities are brought together to deliver the guest experience. The key to understanding guest motivation is to see the activities they engage in as satisfiers of needs and wants. Guests do not participate in guest activity programs just to relax and have fun.They do so in the hope and belief that these activities will satisfy, either wholly or partially, needs and wants primal to them. Needs Assessment Needs assessment is a systematic inquiry about needs, attitudes, behaviours, and patterns of both participants and non-participants . Its purpose is to signalize what is important to guests in order to better design and deliver guest activity programs that leave guests satisfied with the program and consequently, in the resort. Constraints should be noted. 1. Needs are infinite- the resort cannot totally satisfy the needs of every guest 2. Conflicts among different segments of the market are inevitable- teens want different activities than seniors. Several techniques an be used to conduct a needs assessment 1. Existing guest are asked what interests them or what interests them or what activities they currently undertake. 2. People who do not use the programs and who do not take part in the activities dexterity also be surveyed as to their reasons. 3. National figures are available on trends in recreation. Resort amenities can have primary and second-string uses. As an assist in thinking about secondary uses for facilities and areas, in addition to implementing the multi-use concept, list all of the facilities and areas on the space and note the possible activities for which they could be used. Goals and ObjectivesThe goals and objectives of the guest activity programs nest within those set for the resort itself. Goals are broad, general, final outcomes. The overall goals of the resort might be to produce profits by satisfying guests. The guest activity goal might be a. Provide satisfying experiences for guests b. Aid in skill reading c. Increase guests health and well-being d. Encourage social interaction among guest Objectives are much more specific and short-term. The resort might set objectives relative to occupancy, rate and percentage of guests who bring to. Objectives should be set for the overall guest activity program as well as for every individual program and activity offered. crew and Activity abridgmentThe next step in the process is to identify activities that can help guests meet the stated objectives. two ways of doing this are activity analysis and cluster analysis. Activity Analysis Activity analysis involves determining how each part of an activity can contribute to meeting goals and objectives. Each activity can be bemused down according to the following criteria Behavioural domain Skill level, from low to high Interaction patterns, from individual to group Lead ership required, from minimum to utmost Equipment required, from none to required Duration, from a set of time through a natural end to continues Facilities required, from none to required Participants, from one to any number Age appropriateness Cluster Analysis Cluster analysis clusters activities that mince similar benefits. Each activity becomes a variable, the correlation between community in two variables is computed, and the cluster is based on the correlation that results. The following criteria are used to determine clusters Degree of skill required train of activity Nature of the group needed Amount of risk or danger Special facilities needed The implication is that people can be typed based on their choice of activity. From existing levels of participation, staff can identify which complimentary activities might be popular. Group A Group B Group C Group D Beach resorts The Impact of education on Operation A variet y of recreational activities utilize water as the major attractions ? Natural borderes, which can be used for sun dishwashing, go and brim combing.Very popular, they may require little growth, though maintenance can be high. Beaches allow for a variety of complementary activities, including snorkelling and scuba diving. ? plainspoken space and trails, typically found around lakes and wetlands. They can be used as sites for fishing or camping or for observing grand life, and fit well into the ecotourism movement ? Golf courses, many U. S. resorts exploit marine front settings to highlight their golf facilities ? Residential development, as home site on the waterfront generate premium prices. Care must be interpreted to balance preservation of the often sensitive ecology and obtaining an economic return on the investment. Commercial development, such as hotels, retail stores, and restaurants. This most glowing type of waterfront development must be approached carefully because of environmental concerns. ? canvas ship, which after all, are nothing more than floating resorts/hotels/restaurants ? Spas Beach Development Six important aspects warrant consideration with respect to beach development the sea, seashore, beach, back beach, coastal stretch and surrounding community/country. SeaA variety of factors related to sea affect the attractiveness of the site Air temperature, there is a high correlation between swimming and upper limit air temperature and a fairly high correlation between beach use and maximum air temperatureAmount and intensity of the wind and sun, there is a weak rearward relationship between both swimming and beach use and wind. There is a straight line correlation between sunshine hours and both swimming and beach use. The correlation is higher than that of maximum air temperature for beach use and lower for swimming. Water temperature, including temperature range Currents, tides, and waves, including their direction, strength and seas onality. Wave action and the corresponding erosion, is greater when beaches are exposed to the main channel of a lake. On the other hand, beaches developed on lakes are subject to less erosion when placed on the side of a bay Ecology, including seaweed and fishPollution, state-of-the art sewage give-and-take plants use ultraviolet light radiation to nullify bacteria and microorganisms before they passed into the surrounding environment. Clarity of the water, passed germ test for bathing waters Possible attractions, such as islands, coral and conditions for water recreation. sea-coast The seashore consists of the surface under the water, extending out to a depth of 6 feet. Mud bottoms have to be stabilized with crushed rocks as a base and a coarse sand layover. Bathers should be able to passport into the water a sufficient distance to allow them to engage in play activities without risk of danger from tidal movement. Beach People do not want to walk too far to get into water, nei ther do they want to feel too crowded.Lifeguard platforms are the only service facility in this zone. Back BeachThe back beach offers views to both the sea and inland. Vegetation and the effect of the microclimate must be considered because of the fragile nature of the resource. coastal Stretch The coastal stretch consists of the beach environment. This is where service facilities and access roads are placed. Surrounding Community/ CountryThe country surrounding the beach development provided the setting for the attraction. Natural attractions, the extent of development, surrounding infrastructure, and the opportunity for excursions all need to be considered. Beach Resorts Profile of the Beach Resort GuestBeaches and Islands, according to the transit Industry Association of America, people who travel to beaches on vacation take longer holidays and spend more coin compared to the average vacationer. They are most likely bring the children along, to fly to the destination, and to r ent a car when they arrive. A person-trip is defined as one person travelling at to the lowest degree(prenominal) 50 miles one way from home. The top states that benefit from coastal tourism are the following ? California ? Florida ? New Jersey ? Hawaii scuba Travel, scuba diving is a $2. 6 billion annual business in the US alone. Approximately $640 million a year is exhausted on equipment with the remainder going to travel, dining, lodging and boat hire. In harm of snorkelling and diving the top spots are ? Cayman Islands ? Mexico Australia ? Hawaii love affair Related, according to TIAA, more than 42 million Americans take at least one trip a year to attend wedding, go on honey moon, or celebrate an anniversary. The top honey moon beach locations are ? Hawaii ? Mexico ? Jamaica ? Tahiti ? Cayman Islands Managing the Resource In 1987, the Blue droop concept began as an eco-lab certifying beaches as meeting quality standards relating to water quality, safety, environmental ma nagement and environmental education. The following are specified for beaches Water Quality, it is full of life that beaches meet water quality standards for microbiological and physical-chemical parameters.The quality of the water in terms of physical-parameters are the following The pH should be between 6. 5 and 8. 5 (in Caribbean and South Pacific) or 6 to 9 (Europe) There should be no visible oil film on the water and no flavor The beach should be monitored for oil pollution deposits Nothing floating on the surface (plastic articles, bottles, etc. ) Water should be transparent There should be no abnormal change in the color of the water No specific odour from phenols should be present Environmental Management, a beach management committee must be established to be in charge of instituting environmental management systems and conducting regular environmental audits of the beach facility.Safety and Services, providing information to and educating beach users about safety concerns should be additional elements of a safety strategy. Life saving equipment includes such things as life buoys, torpedo buoys, hook, life vest, life rafts, etc. First aid can be make available in several ways ? A lifeguard on site ? An attended first-aid station with trained personnel ? Equipment located in a shop or other beach facilities at the beach ? Directly available to the public on the beach Development of Spas The pilot program spa was a mineral hot springs place in Belgium in a village called Spau. Taking the waters, became popular with the upper classes for reasons of health.The promotion of a healthy life style based on a combination of exercise, slant loss and pampering. The following definitions are widely used Resort spa- the resort spa is located on the property of a hotel , normally in a resort where other sports and activities are offered besides the spa program itself. Amenity spa- similar to the resort spa, the agreeableness spa is added as an amenity to a hotel or resort. Destination spa- the destination spa is a hotel property targeted to the spa guest and focusing on specific health and physical fitness programs. Outside guests are not part of the program. Benefits Having a spa at a resort seems to have economic advantages for the property.Resort general managers indicate that the spa enhances the following aspects of their business ? Room rate ? Perceived value for money ? Occupancy ? Length of stay ? Marketing advantage ? Revenue per diligent room ? Number of people per occupied room Benefits for the guest ? stress reduction and relaxation ? To look good/appear young ? To feel more sexy and attractive ? Pursuing a spa lifestyle Spa regulars dislike ? Having to appear naked for treatments ? Treatments derived from chocolates ? Any evidence of overlook of cleanliness or poor hygiene ? Pretentious spas ? Finding a hotel spa fully booked The damage structure of a spa, as a percentage of revenue, can be ? Payroll ? Payroll with benefits ? Operating expenses crystallise operating income, when spa is trustworthy for all expenses excluding rent ? NOI, when the spa is responsible for payroll and products only Revenue breakdown for the hotel spa department ? corrade ? Spa treatment ? Club membership dues ? beauty salon treatments ? Clothing/ merchandise Layout and Design The basic component of a spa include ? response area ? Separate mens and womens locker room and facilities ? Mens and womens steam rooms ? Lounge which include a juice bar and small cafe ? Dry treatments ? pissed treatments ? Staffed fitness studio with exercise machine ? Retail store ? Salon The equipment in a spa 1. Facial equipment 2. Basic body treatment 3. Hydrotherapy Swimming PoolsThere are a number of different types of jackpots that can be part of the resort amenities 1. Lap pools with lanes for swimmer 2. Sports pools for exercise and games 3. Reflecting pool to compliment picturesque landscaping 4. Traditional diving pool for safe diving 5. Splash pool for family fun Maintenance consort to some expert, an attractive pool is one of the most visible and cost effective amenities. Keeping the pool attractive requires constant maintenance 1. hit the sack your chemistry- to extent=d the life of the pool and reducing repairs is keeping the water chemistry in balance. 2. Renovation 3. Starting over- there comes a time when its cheaper to tear out the pool and start over rather than to repair it. SafetyThe liability concerns the presence of pools represents a difficult challenge for management. Management has to be particularly concerned with 1. Responsible adult supervision 2. come down 3. Electrical hazards 4. Ladders, steps and hand trails 5. Drowning prevention 6. Water clarity 7. Water chemistry 8. Heaters Reference Resorts Management and Operation, 2nd edition, Mill, Robert Christie Historical Influences Environmental Influences Organizational Influences Cultural Influences Social Influences Assess Guest Needs Develop Objectives Cluster/ Activity Analysis Activity Experience Evaluation GuestEquipment/ Resources Guest Activity Facilities Staff